The right IT partnership can be one of the most powerful growth levers in your business. And it might be the most important ...

Tipping has evolved from a hospitality tradition into a widespread expectation across many service sectors, including ...

Trust is built through genuine human connection, so AI should support human service — not replace it.

DIfferentiation beyond AI is essential when companies have access to the same platforms. Leveraging employees in the customer ...

John Lewis and Waitrose are making UK customer service staff redundant as roles move to South Africa and Morocco through ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Australian leading SEO agency partners with U.S.-based Unsuspend Me to restore suspended Google Business Profiles — even ...

Johannes Rath, Transformation Board Member at Signal Iduna, on practical use of AI at large insurers and the question of ...

The EADT Business Awards 2026 are shining the spotlight on Suffolk businesses that go above and beyond and in the Customer Excellence Award category, the most customer-focused firms are given a chance ...

When forces outside your control start moving fast, the real advantage comes from how you adapt, communicate and refocus ...

Michael Rumph and Darlene Person, siblings in Atlanta, built a profitable 13-car Turo fleet that started with their mother's ...

Overview:Modern retail success blends strategy, data, and human connection to create meaningful in-store and digital ...