The Australian Communications and Media Authority (ACMA) has issued a direction to iiNet to undergo an independent audit after it left a customer's legacy ADSL service service switched off for the ...

After suffering a blow in Monday's merger between Amcom Telecommunications and Vocus Communications, TPG has refocused its attention on the pending takeover of telecommunications rival iiNet. With the ...

The iiNet customer service centre in Cape Town, operated by Merchants as part of iiNet’s global virtual contact centre, will expand to 1 000 seats by the end of 2014 as a result of continuous iiNet ...

The Australian competition watchdog has warned that TPG's proposed acquisition of rival ISP iiNet could lead to higher prices, less competition and a sliding standard of customer service. Claire ...

iiNet has implemented BMC Software’s Remedy IT Service management system in a bid to enhance its customer service offering. The move comes in anticipation that the internet service provider (ISP) will ...

TPG has won the support of iiNet shareholders in its bid to buy the company, meaning the service provider just has to clear regulatory approval before becoming Australia's second-largest ISP. Claire ...

TPG Telecom's $1.4 billion acquisition of iiNet could backfire if cost-cutting drives by the potential new owner override its customer services and workplace culture, according to merger experts. TPG ...

Customers of iiNet across Australia have reported major disturbances to their emails, with the NBN provider’s web services and internet page also unavailable. The issue means customers are unable to ...