BOSTON--(BUSINESS WIRE)--Wayfair Inc. (NYSE:W), one of the world's largest online destinations for home furnishings and décor, won the Gold Stevie® Award in the Customer Service Center of the Year ...

Wayfair, Inc. has selected the Research Valley region of Texas for its new customer service center, scheduled to open in March. The Boston-based online home decor retailer plans to hire approximately ...

Wayfair is opening a customer service center in Orem, Utah in mid-August, the company announced. The 45,000-sq.-ft. space will be Wayfair’s second facility in Utah. The company currently operates a ...

BOSTON--(BUSINESS WIRE)--Wayfair Inc. (NYSE:W), one of the world's largest online destinations for home furnishings and décor, today announced the opening of a new customer service center in Bangor, ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Wayfair is investing in AI to enhance its product discovery, ...

Though artificial intelligence, or AI, is still in its infancy, companies are already seeing notable benefits from the still-emerging tech, among them online furniture retailer Wayfair (W). At the ...

In the world of customer service, frontline roles are evolving and are doing so rapidly. As higher levels of self-service and the utilisation of artificial intelligence, chat bots and other tech ...

Wayfair Inc., the Boston home furnishings online retailer, will open two customer service and sales locations in Maine that are expected to bring 1,000 jobs. Co-founder and chief executive Niraj Shah ...

On Halloween night, the comedy writer Ariel Dumas received a hair-raising phone call. Dumas had been browsing Wayfair online when her phone rang with an unfamiliar number. It was a Massachusetts area ...