Southwest's new $35 bag taxes make people angry: long lineups, unfriendly staff, and lost loyalty as "bags fly free" expires ...

With the new year just around the corner, so, too is Southwest Airlines' massive operational overhaul for travelers. The ...

Southwest Airlines is ending its policy of offering every customer two free checked bags as it faces heavy pressure from an ...

Earlier this year, Southwest Airlines made a groundbreaking change as the airline ended its longstanding “bags fly free” ...

"Clearly, there are some customers who chose them because of that, and now those customers are up for grabs," said Delta's ...

Southwest was one of the last airline holdouts to offer not just one, but two free checked bags to its customers. In fact, it’s likely that many people considered it one of the key reasons they flew ...