Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...

Salesforce.com’s Desk.com service is about to add multilingual support to the cloud-based help-desk software, the company said Thursday. Beginning on June 6, Desk.com will have support for 39 ...

Today's customers have exceptionally high service expectations—even more so during the holiday rush. In fact, customer service is so important to consumers that 32 percent of surveyed holiday shoppers ...

The social customer service platform Desk.com is branching out to a bigger global audience thanks to increased language support. On June 6, Desk.com will roll out Multilingual Customer Support, which ...

Desk.com (previously Assistly), the customer support service acquired by Salesforce last year, has dropped version one of its iOS app, which will allow its customers to interact with their community ...

Salesforcetoday announced the integration of Desk.com, a customer service offering for small to midsize businesses (SMBs), and SalesforceIQ, a tool for sales professionals, to help growing companies ...

SAN FRANCISCO, July 15, 2014 /PRNewswire/ — Salesforce.com (NYSE: CRM), the world's #1 CRM platform, today announced that DealerFire transformed its customer service to achieve a 1,262 percent return ...

Last September, Salesforce bought social customer service SaaS startup Assistly for $50 million-plus to help expand its service cloud offerings to small businesses. Today, Salesforce is debuting a ...

Opportunity management is added for the first time in this latest version of Desk.com. Salesforce's Desk.com has always been unapologetically designed with small companies' needs in mind. The default ...

Salesforce.com today unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach users through social networks like Facebook and Twitter. Desk.com, which is based ...