If your refrigerator is giving you trouble—your water dispenser has slowed to a trickle, your icemaker keeps jamming, or worse, you open the door and get hit by a warm breeze—you’re probably wondering ...

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Late last year, my Sub-Zero refrigerator gave out. The temperature rose, frozen food was melting. I called an independent repair guy known locally as “The Appliance Whisperer.” I wanted him to ...