Developed by the British government, ITIL standards were designed to establish guidelines and a common language for operational processes such as change management and problem resolution, service ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

After 15 years, the IT Infrastructure Library (ITIL) is finally becoming the de facto standard methodology for internal IT service delivery processes. The final breakthrough will come in early 2005, ...

A 44-volume set of guidelines published by the British government 12 years ago may forever change the way IT is managed In the 1970s, when the American auto industry found itself under attack by ...

Over the last two decades, ITIL has become the de-facto industry standard for managing IT services. IT service management tools and processes were developed and implemented to execute ITIL standards.

The U.S. Air Force is centralizing its network operations using IT Infrastructure Library (ITIL) best practices to increase efficiencies and to boost security. The move will bring 113 bases currently ...

Victoria's State Revenue Office has become the first government agency in the world to gain IT Infrastructure Library (ITIL) certification for technology services, an achievement it says vindicates an ...

CHICAGO — The word on GuideStone Financial Resources’ help desk could be summed up by what company employees called it: “the helpless desk.” Not only was the moniker unflattering, it reflected ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced that the change management module in its flagship IT help desk software, ServiceDesk Plus, has ...