AI simulations focus not only on procedural knowledge but also on emotional intelligence and decision-making. Agents learn to ...

My first job taught me lessons about customer experience that shaped every business decision I've made since.

Amazon Prime members question shipping speeds. Here’s what customers are saying and what free shipping alternatives are available.

T-Mobile is once again pressing a button that customers don’t like.

Last week I was on vacation, and had planned to take a week off from writing Datafication Nation. But the trip didn’t start as I’d hoped, and it inspired me to offer a challenge to all entrepreneurs ...

RALEIGH, N.C. (WTVD) -- More than a dozen customers are out hundreds of dollars after a Wake County tattoo artist took their money during the COVID-19 pandemic and left them with empty promises. "He ...

We looked into the problem after two viewers reached out to us asking for answers about yet another issue with AT&T service in their community. For more than two decades, Tricia Kean has been your ...

In December, only 69% of customers said the car-buying experience was easy, as more shoppers had to visit multiple ...

PG&E customers in San Francisco had a chance to tell the power company about their ongoing frustration following the holiday power outage. Customers say they're still struggling through the claims ...