Customer service is important – possibly more important than ever. Consider this: I once spent $720 over seven different orders in an eight-month span – all without a single issue. Then the day came: ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Customer service is best described as the never-ending pursuit of excellence to keep customers so satisfied that they tell others of the way they were treated in your place of business. Is that the ...

Ultimately, a five-star customer experience should be the goal of all business processes. When a leader thinks about the customer, they typically think about the product or service their company ...

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can transform satisfied customers into loyal advocates, driving sustainable, ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...

FOX 5 NY's Teresa Priolo reports from Clifton, New Jersey to recount Target's new customer service policy, encouraging workers to smile at and make eye contact with customers.