As customers demand ever faster, smoother service, traditional IT systems cannot keep pace. Autonomous CRMs offer a way ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

Robert Passikoff, founder and president of Brand Keys, zeroed in on the emerging tensions between expectations and loyalty.

To improve customer loyalty, organizations must address this gap by implementing effective data management, advanced AI and strategic human interaction. Customer support is a vital function for any ...

Think back to a time when you had an outstanding customer experience — one so memorable that you couldn't help but tell your friends about it. More often than not, it wasn't just about meeting ...

Discover how digital experience platforms are redefining customer engagement in 2026 through personalization, omnichannel ...

Our modern business literature is filled with books and articles from experts who advise businesses to exceed customer expectations and overdeliver as a way to delight customers, build loyalty, ...

Your customers no longer see cash or cards as enough. They want an app that stores money, pays instantly, and works without limits. They no longer wait in queues or stick to business hours. They shop ...