Editor’s note: Leadership Lens, appearing online at scmr.com on the second Tuesday of each month, offers insight into leadership issues and how to address them. If you are interested in future topics, ...
Supply chains have typically been quiet enablers, optimized for cost, consistency, and scale. But in today’s volatile world, supply chains must no longer be designed solely for efficiency; they must ...
While adaptation under uncertainty was the theme for 2025, the year ahead is shaping up to emphasize strategic resilience, ...
Analyst Insight: In the evolving landscape of retail and workforce management, a revolutionary approach is emerging, transforming customers from passive shoppers into active contributors to the supply ...
Personalization isn’t just for B2C anymore. While consumer brands have long mastered the art of tailoring experiences, B2B players are now facing rising expectations from their customers and partners ...
Consistently providing a high level of customer service and support is proven to establish trust and build long-term business relationships. In fact, DDC FPO's 2024 Customer Service Trends report ...
In response to an evolving business landscape, 90% of supply chains are currently reorganizing, or plan to do so in the near future, according to Gartner. This represents a major opportunity to ...
If you have been in the business world for more than 30 days, you probably realize that having high quality products at competitive prices is no longer a differentiator. It's become the price of entry ...
Moderator Alex Kantrowitz (left) led a conversation with Greg Cathey, Walmart; Melanie Nuce-Hilton, GS1 US; and Ori Zohar, Burlap & Barrel. BY Fast Company Custom Studio Supply chains, even under the ...