As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...

Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...

New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. Webex AI Agent and Cisco (CSCO) AI ...

Cisco's Webex AI Agent automates contact center inquiries with conversational intelligence for quick and effective issue resolution New Webex AI Agent, AI Agent Studio and Cisco AI Assistant for Webex ...

On-demand collaboration applications and services provider WebEx, now part of Cisco, has expanded Apple Mac support across its suite of business process collaboration applications. WebEx Meeting ...

New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes.

Here’s a look at the products updates, hardware and AI-enhanced features that the tech giant launched this week during WebexOne 2024. Cisco Systems has been on a mission over the last 18-24 months to ...

Webex by Cisco (herein referred to as Webex) is well known as a unified communications and collaboration (UC&C) and UC as a Service (UCaaS) vendor. In October 2023, Cisco made several announcements, ...

FILE PHOTO: The logo of U.S. networks giant Cisco Systems is seen in front of their headquarters in Issy-les-Moulineaux, near Paris, France August 6, 2022. REUTES/Sarah Meyssonnier/File Photo NEW ...