PORTLAND, Ore.— The trouble started with an unexpected knock on her front door. A CenturyLink salesman offered Portland resident Sherry Krawczyk a huge discount on her phone, internet and cable TV.

"This is a temporary cable for the internet that they've put across our driveway,” she demonstrated to Get Gephardt. Decker says CenturyLink has promised to come back and bury the line, but they ...

OMAHA, Neb. (WOWT) - Monday started better for a pair of CenturyLink customers with phone and internet service back up. But repairs took a month and they want more than an apology. CenturyLink ...

UP THE CALL TO HOLD A PHONE PROVIDER ACCOUNTABLE. KETV NEWSWATCH SEVEN’S JOEY SAFCHIK FOLLOWS UP ON A STORY WE BROUGHT YOU LAST WEEK ABOUT A GREAT GRANDMA WHOSE PHONE LINE WAS DOWN FOR TWO MONTHS.

Michelle Plombon’s landline in St. Paul has gone silent since last November, the day before Thanksgiving. Nearly three months and counting. “There’s my phone, deader than a doornail,” she explains.

CenturyLink is currently facing lawsuits from disgruntled customers and the state of Minnesota, all alleging the same thing: That CenturyLink quoted customers one price, and then used shady fees and ...

A CenturyLink customer is confused and frustrated with the billing process. The cable service is clear but Kim Stovie says the monthly bill has her seeing double. "I get two bills. One from Seattle ...