Business Process Outsourcing (BPO) has long been one of the Philippines’ strongest economic engines. But the sector has ...

It is no secret that customer service and customer support are equally critical with respect to enhancing customer satisfaction and brand loyalty and thus increasing profitability. Due to the creation ...

The business process outsourcing (BPO) industry is undergoing a transformative shift thanks to the integration of AI. This cutting-edge technology is reshaping numerous facets of the BPO sector, from ...

PARIS--(BUSINESS WIRE)--Webhelp, a leading global provider of customer experience (CX) and business solutions, today announced it has been positioned by Gartner® as a Leader in the 2022 Magic ...

LAS VEGAS--(BUSINESS WIRE)--TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, today announced it was ...

“ibex developed its BPO 2.0 approach by investing in digital transformation and articulating a framework to serve born-digital companies with digitally-native expectations. ibex builds its service ...

South Africa’s BPO sector has enjoyed rapid growth, with a ~25% compound annual growth rate between 2015 and 2021, becoming a major global outsourcing contender Businesses looking to outsource right ...

The contact center hasn't been known for blazing new trails, but signs of its evolution are visible today. When it comes to innovative workplace design, the customer service industry’s staple, the ...