OKLAHOMA CITY (KFOR) – News 4 and Quail Creek Bank are recognizing the first responders that go unseen. The unseen heroes at the 911 Communication Center in Oklahoma City answer the initial call for ...

The ability to put a call on hold and answer another call is built into the default phone apps on Android phones and iPhones.

Last August, my best friend asked me how she could help her neighbor set her iPhone so she could answer it without picking it up. The neighbor had Multiple Sclerosis (MS), and had lost dexterity in ...

Emergency/911 dispatchers are the first line of communication when help is needed. They are the faceless calming voices on the other end of the phone gathering the information from those who need help ...

Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one’s right for your business. Answering services and call center services both ...

Sammy Scalise received his award for the 2024 Telecommunicator of the Year and a special thanks from the president of the local Fraternal Order of Police. (Photo by Amber Phipps) PARKERSBURG — The ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

TELECOMMUNICATORS WEEK. WE SPOKE WITH THOSE WHO ANSWER YOUR 911 CALLS ABOUT THE PROCESS BEHIND RESPONDING TO AN EMERGENCY AS WELL. SHE’S MAKING MULATTO EXPLAINS ALL THE QUESTIONS. THEY ASK CALLERS ON ...

The city is using AI to answer phone calls to the Department of Neighborhoods to help respond to residents faster.

WASHINGTON D.C., DC — Nearly a year after DC's 911 center was heavily scrutinized by the city council following complaints about technology failures, long wait times, and crews being dispatched to the ...

WILLOW SPRINGS, Mo. (KY3) — The Willow Springs Police Department lines are ringing and ringing at the office on Main Street, without anyone answering them. Unless an officer recognizes the number, ...